SERVPRO of Southeast Grand Rapids Employee Photos

Ted Brummel

Ted Brummel

Ted Brummel is one of our Production Managers at SERVPRO SW/SE/NW Grand Rapids. Upon joining our Team in 2014 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  He came to us with 20 years of experience in restoration and has the following certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio-Hazard Clean Up, Severe Safety Training, and Applied Structural Drying (ASD). Ted is one of the main points of contact for Homeowners, Insurance Agents, and Adjusters. Along with monitoring jobs to ensure thorough mitigation and estimating.

Ted is involved with his local Christian Schools with his 4 children.  He enjoys, fishing and grilling. 

Randy Oosterheert

Randy Oosterheert

Randy Oosterheert is one of our Production Managers at SERVPRO of SW/SE/NW Grand Rapids. Upon joining our Team in 2009, he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  He carries a Builders licenses in Industry since 2002 and Residential since 2007.  He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration, Bio-Hazard Clean Up, Severe Safety Training, and also Applied Structural Drying Certification (ASD).  Randy is one of the main points contact for Homeowners, insurance Agents, and Adjusters. Along with monitoring jobs to ensure thorough mitigation and estimating.

Randy is married with 3 kids.  He has spent 17 years in Calvinist Cadet Corps, and enjoys hunting and fishing.

Joyce Emelander

Joyce Emelander

Joyce Emelander is a Production Technician at SERVPRO of SW/SE/NW Grand Rapids.  Upon joining our Team in 2007 she completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  She has extensive experience as well as certified under Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio Hazard Clean up, Severe Safety Training, and Applied Structural Drying (ASD).  As well a certified in EPA Lead and Esporta wash system operator specializing in restoration of smoke and water damage textiles. She is our safety guru, attending SERVPRO’s yearly safety training course and examination.

Joyce is married with 4 children, a proud Army mom veteran, and 4 grandchildren.  She is active in her local church, quilting, camping and quality family time.

John Docter

John Docter

John Docter is a Sales Representatives at SERVPRO of SW/SE/NW Grand Rapids.  Upon joining our Team in 2013 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  John has a strong worth ethic and is known around our office for his/her attention to detail. He is a licensed builder with 20+ years in building trades and has the following certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC); Bio-Hazard Clean Up, Severe Safety Training, and Applied Structural Drying (ASD).  John is our Emergency Ready Profile (ERP) specialist, and ready to work with commercial accounts to protect your investment.

John brings great family values to the team as he lives for his wife, 4 children, 11 grandchildren and his hobbies of camping, fishing and hunting.

Adam Ponstein

Adam Ponstein

Adam Ponstein is a Production Technician at SERVPRO of SW/SE/NW Grand Rapids. Upon joining our Team in 2005 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. As well as the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Bio-Hazard Clean Up, Fire and Smoke Damage Restoration, and Severe Safety Training.

Adam enjoys his time with wife and 2 two kids as they explore life through church, sports and quality time.

Nate Sinke

Nate Sinke

Nate Sinke is a Production Technician at SERVPRO of SW/SE/NW Grand Rapids. Upon joining our Team in 2016 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  As well as the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Bio-Hazard Clean Up, and Severe Safety Training.

Nate is married with 2 kids.  He is an active bicyclist and enjoys family quality time sitting by camp fires.

Joel Kaiser

Joel Kaiser

Joel Kaiser is a Production Technician at SERVPRO of SW/SE/NW Grand Rapids. Upon joining our Team in 2016 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  As well as the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Bio-Hazard Clean Up, and Severe Safety Training.

Joel enjoys the outdoors, riding bikes and a good day at the beach.

Christy Feist

Christy Feist

Christy Feist is our Franchise Business Consultant and Office Manager at SERVPRO SW/SE/NW Grand Rapids.  Upon joining our Team in 1996 as our Office Manager she completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  She has extensive experience as well as certified under Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio Hazard Clean up, Severe Safety Training, and Applied Structural Drying (ASD).  Then in 2009 she was added to our Western Michigan Franchise Training team.

Cathy enjoys her personal time as an avid camper.

Cathie Mulder

Cathie Mulder

Cathie Mulder is the Administration Assistant at SERVPRO SW/SE/NW Grand Rapids.  Upon joining our Team in 2008 she completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  She has extensive experience as well as certified under Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio Hazard Clean up, Severe Safety Training, and Applied Structural Drying (ASD).  Cathy initiates all work orders/estimates, finalizes job completions, and payroll.

Cathy is married with 2 kids and 4 grandchildren.  She enjoys her family quality time and playing cards.

Amanda Winters

Amanda Winters

Amanda Winters is the Sales and Marketing Manager at SERVPRO SW/SE/NW Grand Rapids.  She joined our team in 2017 with a degree in Business Administration and 15 + years in management.  She manages our public relations; Lunch and Learns with Agents/Adjusters, Continuing Education classes, local Chamber of Commerce events, local Fire Departments/American Red Cross events and social media pages.  As a Sales and Marketing team we work together to be part of our community to ensure our Sales Representatives are at events to increase awareness of our services at your time of need as well as educating the public of what you can do to prevent disasters from happening.

Amanda is a 15 year Air Force Veteran, married with 5 children.  She enjoys arts and crafts, camping, cooking, gardening, hunting, and scuba diving.